4 reasons why Ideoli loves great communication in business
When working with clients and partners, we all want our projects to be successful, which includes having everything run smoothly and in a timely fashion. Great communication is key to making this happen and sustaining strong relationships.
Great communication for us at Ideoli isn’t just a cliché. Specifically, it helps in business and in building and strengthening powerful relationships in these four ways:
1. Avoiding Unnecessary Mistakes
There are usually a few, if not several, parties involved in the management and operation of a project. Sometimes the different parties in have different views and understandings of what’s happening or what was said. For example, a client might ask for big statement pieces in its spaces, picturing bold colors, bright lights and specific materials. However, we may interpret that to mean physically large fixtures. So rather than slowing the process by going ahead with what we think we comprehend and getting it wrong, we find it far better to keep open lines of clear communication so that we understand one another, and we avoid mistakes. The best way to do this is to request inspiration photos, renderings, samples and reference points, and to maintain open discussion.
2. Preserving Project Scope
Similar to how great communication helps avoid mistakes, it helps to preserve the scope of a project. We always strive to deliver what the client wants, so great communication helps ensure that if the product the client envisions does not fit within the scope of the budget or timeline, then we can find a way to still make the project work. Sometimes we need to make sacrifices to preserve the original scope, or in the event that the client wants to shift the scope, open communication ensures that the finished product properly lines up with everyone’s expectations.
3. Satisfying Clients
A lot of companies say that client satisfaction is their top priority, but, not everyone literally talks the talk. Ideoli prides itself on being fanatically open and honest with our clients about every detail and step of the manufacturing process. We constantly remind ourselves that if we complete a project and our client is not 100% satisfied, then we have not done our job properly. Clear communication ensures that we get to that point of 100% satisfaction.
4. Everyone Winning
When we communicate well with clients and partners, we are ensuring our own success alongside their satisfaction. By avoiding mistakes and admitting to mistakes when they do inevitably happen, we do not waste costs and time. So great communication creates a positive cycle in which everyone wins.
Communication is at the core of Ideoli’s work, from designing, to implementing, to putting a smile on our partners’ faces!
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