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Ideoli works with a wide variety of clients and partners from all around the world, across many industries, each with its own product needs and customization requests. Yet throughout our work, certain recurring questions tend to come up when we start the exciting process of launching a new project with a client or potential partner.

Take a look at our compilation of the top six questions Ideoli gets from clients when starting a new project, and our answers, so that you can get a better understanding of what it’s like to work with us:

1. Will you help us design our product?

Absolutely! At your choosing, we can get involved with design during any step from ideation to implementation. We particularly love being integrated into the very beginning stages of a new product design process and have a solid team of designers and engineers that can collaborate with you to help take your vision (or doodle on a napkin) and start making it a reality– whether it’s in the lighting, fixture or furnishing space.

2. Can I receive a sample before placing the full order?

Definitely! You wouldn’t want to go to an ice cream shop that doesn’t let you try flavors first, so why should you have less control over a larger purchase like furnishings, fixtures and lighting for your stores? Prototyping is a vital part of our creative process of producing a custom product. First, we work closely with you to develop the exact renderings of the product you need for your space, and we then develop a prototype, so you can get a functioning sample in your hands in just a matter of weeks. And don’t feel like you’re limited to just one! The sampling process often takes a couple of rounds for a client to come to a final decision on placing a full order.

3. What makes your products better than the rest?

Because they are yours too, not just ours! Our products are designed, engineered and delivered with you in mind, since we work together during the entire process. That integration means you don’t have to settle on quality or aesthetics from a product list that does not match what you truly want. Instead, Ideoli provides a product tailored to your exact requirements.

4. Is this the best price you can offer on the quote?

Yes, and the good news is that we can provide several pricing options for you to consider, without dealing with the back-and-forth game associated with the quotation process. We compute pricing on a per-project basis; once we find out what’s needed in terms of detailed specifications, lead time, shipping, quantity levels and overall expectations, we factor these in to determine the final price for your final consideration.

5. Can I get an earlier delivery date?

Sure! As long as we can plan for it, we can make it happen. Whenever you are developing a custom product with us, we recommend engaging with us at least 75 days in advance of the required delivery date. In many instances, clients need products sooner, so in those cases, we then explore expedited options, such as using air freight. Proper planning and communication between us and clients make everything run in a timely fashion to the satisfaction of all.

6. Is there a warranty on your products?

Of course! We stand behind our warranties, which vary based on the product, application and environment. In some cases, we even customize warranties for specific products or applications. Just talk to us, and we can make it happen.

With these six questions and answers, hopefully you have a good understanding of what it’s like to work with us and are eager to get started on your own customized project with us. Have any more questions? Let us know! Email us at invigorate(at)ideoli.com.