How Ideoli turned a hurricane freight nightmare into a success story
At Ideoli, we believe that we are not only defined by our successes, but by how well we address hurdles along the way.
That is why we like to share with you our responsiveness stories. One day, we received a call from a client that just received thousands of products from us for a large national rollout for their client. They were very annoyed and were in a tough situation.
The shipment was being delivered during a series of Hurricanes rocking the south of the country and the freight company ended up rerouting our shipments and damaging them along the way. Not good. Although the freight company’s fault, we knew we had to resolve immediately for our client.
So we sent our best and brightest down to the client’s warehouse to address the situation.
The freight company had dropped several pallets off the truck in transit, causing a mess.
Ideoli quickly assessed and addressed the situation, coming up with a targeted game plan. We coordinated testing of all products on site… replacing defective product and damaged packaging with new ones, and removing the damaged materials.
The client was able to complete their shipments immediately, making them extremely happy with how we resolved the situation. Ideoli received the first call on Tuesday and had everything resolved by the same Friday. Problems are inevitable. The way Ideoli addresses them with a sense of urgency is what sets us apart. The client and Ideoli lived happily ever after… the end.
