Ideoli’s customer service principles: don’t be an a$$hole
In order to impress your clients, you need to give them 110%. If they ask you to jump, you need to ask them “how high”! George, can you believe this guy? “I can’t stand these cheesy clichés, Chris”. Tell me about it! Jumping to keep the client happy is not enough in our world… of course not, to keep our clients happy… we don’t jump. We freaking fly!
And never bother to ask them in the first place… we just do it! Maybe we show this guy what we mean? Ideoli is all about going above and beyond what is expected from their clients… and from the industry. So when it comes to our clients, we do everything that is imaginable, possible and needed, to exceed their expectations. And to do this, we believe in 5 simple principles to amazingly-awesome customer service.
1) DON’T BE AN ASSHOLE! We hate assholes. Whether they are on our team or on the client’s team, life is too short and too beautiful to deal with them on a daily basis. So, when we are confronted with true assholes out there, we simply remove them from our equation.
2) BE RIDICULOUSLY CREATIVE! If you can think of it, then we can create it. And if you don’t have the exact vision of what you need but have an idea, then integrate us into the brainstorming process early on. We have an international team with the engineering, design and marketing capacity to knock your socks off. It’s what we do!
3) SHOW AND YELL, NOT TELL! Show and tell is fun and effective, but Ideoli prefers to engage in “Show and Yell”… as in, show our clients what we can do for their product needs and then have make them yell with joy and satisfaction from what we deliver.
4) DON’T F*** UP! Easier said than done. F***ing up is part of the process and life… its inevitable. But when we mess up at ideoli, we are obsessive about taking immediate, effective corrective action at all lengths to correct any issues that may take place. We are passionate about that.
5) HAVE THE BEST MILKSHAKE! If you are really good at what you do, your milkshake should bring all the fans to the yard… (and we’re like, its better than yours)! We believe our milkshake is good enough to get the right people’s attention. But once we have your attention, we work hard to listen to our prospects, create products that convert them into clients, and do everything to keep them invested and engaged. From jumping on a 15 hour flight to grab a beer with our clients, to traveling to the other side of the world to help oversee an installation project.
Whatever it takes! Wherever it takes us! That summarizes our simple principles when it comes to impressing our clients.
